FAQs

Answers to the questions we hear most, taken from our store policies.

Do you offer free shipping?

Yes. Shipping is free on all orders. We ship to addresses in the United States only; we do not offer international shipping at this time.

How long does order processing take?

Orders are processed within 0–2 business days (Monday–Friday). Orders placed after our 5:00 PM (EST) cut-off are processed on the next business day. We do not process or ship orders on weekends or public holidays.

How long will my order take to arrive?

Transit takes 3–5 business days, so total delivery time is 3–7 business days from the day you order.

How do I track my order?

Once your order ships, we send a shipping confirmation email with your tracking number. You can also track your order on our Order Tracking page using your order number and billing email. If you have not received a tracking email within 2 business days of ordering, contact us at [email protected].

What if my item arrives damaged?

Contact us within 7 days of delivery with clear photos of the item and its packaging, together with your order number, at [email protected]. Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.

What is your return policy?

You can return items within 30 days of delivery. Items must be unused, in their original condition and original packaging, including all parts, manuals and accessories, with proof of purchase. Returns are by mail only; we do not accept in-store returns.

Do I get a return label, and is there a restocking fee?

Eligible returns receive a prepaid return label. There is no restocking fee — returns are completely free of charge for items that meet the return criteria. If a return is due to a customer error or a change of mind, the return shipping cost may be deducted from your refund. If you lose your label, contact support and we will send a new one.

When will I receive my refund?

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds are issued to the original payment method used at checkout.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club and Apple Pay. All payments must be made in full at the time of purchase; we do not offer payment plans or installment billing.

Can I cancel my order?

Yes — you can cancel within 30 minutes of ordering by emailing [email protected]. Once an order has shipped it cannot be canceled; you can return it instead under our Refund & Return Policy.

Still need help? Contact us at [email protected].